All orders are processed within 24-48 hours or less. Should the product not be in stock or be delayed longer than expected, we will sent out a notice to our customers.

UNTIL FURTHER NOTICE, DUE TO RELOCATION OF OUR PRIMARY VENDOR TO THE EAST COAST, ORDER FULFILMENT MAY ACCRUE AN ADDITIONAL ONE TO TWO DAYS OF PROCESSING WHEN THE PRODUCTS ARRIVE.

2. When will my order be shipped?

Orders will be shipped within 24-48 hours or less. Orders placed over weekend will be shipped on the following Tuesday.

3. Can I receive a notice when the order is shipped?

An automated email notice will be sent for each order processed. This email includes any notice of adjustments, either substitutions for the better, price adjustments for shipping costs, delivery instructions and etc.

4. What if the item is discontinued?

We will not substitute any item without any prior notice and response from our customers. We will contact you and notify you of any changes to the order before processing.

5. What is length of delivery time?

Orders are typically in transit for 2-5 days after the product has been processed. East coast customers will receive the item via ground shipping services.

6. Can the order be left with a neighbor or shipped to a different address than my billing?

All orders with special delivery instructions must be declared at the time the order is placed. Orders shipped to other addresses other than the billing address of our customers must be cleared prior to order processing. We reserve the right to ship only to billing address of the credit card holder.

7. What if I am not home?

Please make arrangements or declare when is the best time to deliver the item. Ground shipments will have flexibility for delivery options.

8. How will we ship items requiring refrigeration?

All items requiring refrigeration can be shipped on ice at an additional charge. We recommend overnight shipping for such items. These items include acidophilus products. Please note that shipment of acidophilus without ice does not expire the item. These special items have been sealed by the manufacturer so that they can be outside refrigeration for a period up to seven days. No loss of potency results from non-refrigeration of these items for such a short time.

9. What are the order fulfillment times for orders placed during a weekend?

All orders placed after 12 pm on Fridays to 12 pm on Mondays will be processed on the following Tuesday or Wednesday. Please allow for extra shipping delivery period.

10. I have not received my order, what should I do now?

Please contact us if you have not received your order past 10 days from shipping. We will track the order and notify you of any re-shipments or refunds. Please use our Contact page to notify us of any delays.

All products are received directly from the manufacturer or the distributor and are not shelved for more than 10 days. We maintain a strict turnover of our products so that your order is never expired.

2. Why does my product look different?

Manufacturers constantly update their packaging. Please refer to product description and UPC for exact match. We aim to keep our data updated but please check the manufacturer's website for up-to-date information.

3. What if a product is not immediately available?

When a product is not immediately available from the manufacturer or the distributor, we will notify you immediately and place the order on automatic backorder status. Please contact us if you would like to cancel the order at any time.

All orders will be AUTHORIZED first prior to charging. Upon approval, we will add any additional shipping charges when they apply. Once the total order is ready to be shipped, your credit card will then be charged.

NO CHARGES WILL BE MADE PRIOR TO SHIPPING.

3. What does it mean to AUTHORIZE my credit card?

We always authorize or reserve money for purchases on your credit card for the amount of invoice plus 19% for addtional shipping costs required to be added by our international customers.

Often times, as in the case for our overseas customers, we have to add shipping charges to the order. Since free shipping does not apply to overseas orders, we MUST authorize additional amounts, for the eventual shipping charges, when an order is placed.

There are also times when our customers would like to add additional items before their original order is shipped, thus the need for additional authorization.

This methodology is typical of rental services, where a customer's credit card is only "Authorized" for an amount larger than the item being rented for security purposes only or for restaurants, allowing for gratuity.

4. What does it mean to CAPTURE my credit card?

Once a credit card is AUTHORIZED, and the order shipping label is generated and the tracking number is emailed to the customer, the customer is then charged, that is the transaction needs to be CAPTURED to withdraw funds.

We DO NOT "capture" (i.e., CHARGE) our customers until the products are ready to ship. Often, in cases where the manufacturer or distributor is out of stock on an item, we CAPTURE the adjusted amount.

5. When will additional shipping charges apply?

Additional shipping charges apply to international orders only. The exact amount will be determined at the time of shipping. Please see our Shipping page.

6. Why do I have to re-enter my credit card information at the time of checkout?

As an added security for our customers, we encrypt all billing information, and require them to re-input their credit card number and expiration at the time of check out to verify their account. Otherwise, any one having access to your account information can place orders on your behalf and ship them to their own destination with out any check and balances. The normal procedure is to request the credit card information for added security. We hope this elicits a greater confidence in our customers with our security than any inconvenience.

Also, often times our customers need to use an alternative credit card than the one on file when reordering.

7. What are the terms of your guarantee?

We provide full refund guarantee, less shipping charges, for your satisfaction. Full refund will be made when we receive the items. Customers are responsible for all shipping charges for returns to our store.

8. What will be the reference number on my credit card statement?

Your credit card statement will read NATURESSTORE.COM.

9. Do you accept Discover card?

We will be adding Discover card in the immediate future. Once available, you can select from the drop-down list option during checkout.

10. When should I expect my refund?

Refunds are issued immediately upon the receipt of the items.